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How Can You Use Online Technology to Improve Your Service?
Do you know what customers think when you interact with them? When was the last time that you had to deal with a really difficult complaint from a customer? Have you told your best customers that you are thankful for their business lately? Successful businesses provide courteous social CRM, high quality customer service. If customers…
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Social CRM Misconceptions Demystified
The rise and use of social media in customer relations has caused massive confusions, including what social CRM is for many people. These misconceptions have made it hard for companies to fully implement what works in the market place. If they don’t understand it, how can they apply it? This article demystifies what social CRM…
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How to Do Social CRM the Right Way
Today, there are still companies that are skeptical about how good social CRM can be for business. If this sounds like you, think again and think better. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent. How to do social CRM the right…
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Customer Loyalty Strategies That Work
Every business dreams of amassing a massive loyal customer base. However, the prospects of this happening are dimmed by the dwindling prospects caused by sickening competition in the market place. Any chance to therefore, hold on to what you have, if possible, help you get more customers should be welcome. The first thing you have…
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Building Effective Customer Loyalty Programs
One of the most rewarding things any business can do is convert their customers into loyal brand lieutenants. Loyal customers will always buy from you, and won’t be easily swayed by the competition. While some businesses run continuous campaigns or offer everyday discounts to keep their customers loyal, loyalty programs can help your organization keep…
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Embracing the Evolution from CRM to Social CRM
Social media networks are just one of the ways that customers communicate with each other or with companies. Apart from this, it also opens a new window by which they learn more about your product, services and your company. Before you embrace the evolution of CRM into social CRM, you must remember that it requires…
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Deliverables Are Essential to Every Business Transaction
What’s a ‘deliverable?’ Everyone is familiar with them. Customers are given deliverables by the end of every business transaction. Some examples of deliverables include receipts for sales or delivery, warranties, sales coupons, and warranties. It’s any item or piece of an item that your customer should receive physically by the end of your service. Deliverables…
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Drafting a New, Improved Customer Service Policy
You can’t rely on your employees’ natural social CRM/customer service skills to provide excellent customer service. You need to have a uniform customer service policy. Consistent customer service is desirable because your customers begin to expect a certain quality of service from you, and with properly trained staff, you can easily continue to provide service…
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Is Customer service ready for this Tsunami?
Over the last few decades, we have almost completely been “weaned away” from human interaction in pre-sales customer service – whether we’re buying branded stuff with the click of a button, or using a try and buy concept for pants in a department store or software in the cloud! In fact, we often prefer this…
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Haven’t Tried Social CRM Yet?
Many business owners today fail to recognize that unlike standard CRM that makes massive internal database of prospects and existing customers, social networking platforms have external storage of both direct and indirect real-time comments of people about entrepreneurs, experiences, businesses, products and services. Even though this is a broad repository of communication, skilled customer relationship…
