Deliverables Are Essential to Every Business Transaction

by | Aug 29, 2013 | Automate Support, Customer Self Service, Customer Support

What’s a ‘deliverable?’ Everyone is familiar with them. Customers are given deliverables by the end of every business transaction. Some examples of deliverables include receipts for sales or delivery, warranties, sales coupons, and warranties. It’s any item or piece of an item that your customer should receive physically by the end of your service. Deliverables should remind your customer of both the start and the end of service.

Customers need to receive deliverables because they are symbolic of the service that you provided for them. Furthermore, customers may need them for reference later on. For instance, if a customer wants to return something or has a broken item that is still under warranty.

Deliverables are easy to imagine if you own a retail store. Your deliverable is simply a receipt upon purchase detailing the items purchased. Other services, such as auto repair, can be more difficult to imagine deliverables for. A deliverable for an auto repair shop will still be a receipt; however, the processes or procedures provided by the mechanic onto the car will be detailed on the receipt. Whatever the format, deliverables are essential for every business transaction. Develop a good social CRM and a creative customer support scheme. Yonyx enables organizations to create multi-media flowcharts that replace the experience of getting help from a call center agent with interactive self-service.

Yonyx enables organizations to generate creative customer support, good social CRM and customer experience that provide customers an interactive self-service experience similar to interacting with a live Agent customer support analyst. [button_box header=”” buttontext=”Sign Up for 30-day Free Trial” link=””][/button_box]

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