You can’t rely on your employees’ natural social CRM/customer service skills to provide excellent customer service. You need to have a uniform customer service policy. Consistent customer service is desirable because your customers begin to expect a certain quality of service from you, and with properly trained staff, you can easily continue to provide service of that caliber.
You can’t just claim that you offer high quality creative customer support. You need to draft out the intricate details of a high quality customer service policy. It needs to be clear and as concise as possible, so that your employees will have no trouble understanding or remembering it.
To make your customer service policy as good as possible, you should consider recruiting employees from different departments to help you write it. This will produce a well-rounded policy. Even employees from departments that aren’t traditionally associated with customer service may have valuable input. Your shareholders could also provide some insight. The more diverse the group of people that drafts the policy, the more robust the policy will be. Yonyx enables organizations to create multi-media flowcharts that replace the experience of getting help from a call center agent with interactive self-service.
Yonyx enables organizations to generate creative customer support, good social CRM and customer experience that provide customers an interactive self-service experience similar to interacting with a live Agent customer support analyst. [button_box header=”” buttontext=”Sign Up for 30-day Free Trial” link=”https://corp.yonyx.com/sign-up”][/button_box]
