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Participation is Key to Social CRM Success
Social CRM is the most recent buzz in business communities nowadays and its users are both internal and external. It can be used either as private or public and can either be on an outsourced or hosted platform. Nonetheless, the application remains the same – it creates a company’s connection to external communities. Yonyx enables…
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Social CRM Means Serious Business Today and In the Future
The market growth is expected to double – or perhaps triple – in the next couple of years using social CRM. However, its success will always depend on how well businesses implement the social CRM system. Furthermore, it also depends on how well service providers of social CRM cope up with the extreme pressure of…
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Getting the Gold in Customer Service
The best way to be number one in customer service is by treating the customer like they are number one. Treating them with respect and dignity will enhance the customer experience and make them more likely to come. Now while this may seem like an obvious thing to do, not many people know what exactly…
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Get the Best to be the Best
One of the most crucial ways of being a successful business is in how you handle customers. This ranges from inbound/outbound calls, to modifications in order to appeal properly, and to answering their questions in the most efficient way possible. If you are interested in creating the ultimate customer experience in all of these categories,…
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Social CRM means What the Customers Want
The new face of customer relationship management is social CRM. Many companies are now integrating social media to their existing CRM strategies, which enables them to optimize their interactions and get to know their customers better. This way, company owners will know exactly what the customers want and expect from them. Social media network exploded…
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Taking Full Advantage of Social CRM for Business Purposes
CRM seems to be everything for a business. It gives you an edge over other businesses because of the information you can get from it. Social CRM is even better – because it allows you to interact with your customers dynamically. If there is one thing that businesses should learn nowadays, it is to take…
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First Price Is the Charm: It Keeps Them Coming
Even if it is necessary, no one likes to redo something that should have been perfect the first time, especially not customer support analyst. So what is the best way to write up a great customer service policy the first time and guarantee an amazing customer experience? One way to tackle this is to think…
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Customer Voices Help Businesses Succeed
The business that you create can offer many things. It can make a perfect and comfortable customer experience. It can offer a seamless and interactive social CRM to attract customers. The business can even combine the creative customer support with customer support analyst to insure efficiency within the company. All of these actions and things…
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Customer Service For Dummies
Excellent customer service is key to not only just to have a successful business, but also providing an excellent customer experience, especially in the context of social CRM. In order to achieve the level of creative customer support though, you need to establish some consistency with all of your employees. After all, even if you…
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Complaints Coming Left, Right and Center
As you can probably imagine, if you are in any sort of business, then you are going to receive a complaint or two. Trying to avoid getting them is admirable, but highly unlikely, in which case you need to prepare for the types of complaints that will come at you. There are indeed different types…
