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Why Should You Use Databases?
Businesses can collect tons of data, such as product data, consumer data, finance data, and even customer feedback data. Larger, more tech-savvy businesses, like Amazon, collect a lot of data about individual users so that they can give users product recommendations that they are relevant to them. All businesses should be mindful of data that…
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Social CRM: Effective Way to Engage Customers
Customer relationship management has evolved so fast in the past years. In fact, the introduction of social CRM into the scene has transformed how entrepreneurs think about how they do business. Most experts would agree that engaging customers through social CRM has been effective in more ways than one. This is beneficial even for small…
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Understanding Different Types of Customers
Customers are an important asset to every organization. They are the people who make it happen for an organization. They additionally determine your success to the top, and your failures too. Knowing how to take care of them is very important no matter how you are being affected. It is your job to put a…
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How to Discover What Customers Want
Customers in any given area are never predictable unless they are the frequent ones whom you serve on a daily basis. It is very difficult to tell what type of products or services customers will love due to the different tastes and preferences they hold. If you are running a competitive business, there are strategies…
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Handle Difficult Customers through Customer Support
Dealing with difficult customers is a challenging task especially when it is done through customer support channels – even more so in social CRM because the comments are sometimes real-time or public. You will encounter a lot of them in years of running your business. Yonyx enables organizations to create multi-media flowcharts that replace the…
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Understanding the Role of Customer Care in an Organization
Almost every institution today has a customer care department banner hanging somewhere on its premises. What is the meaning of customer care? Ask anyone and he will reply that it’s a department that takes care of customers problems. What is an out right fact to many people is that customer care is just but a…
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Which Customers Does Your Business Need the Most?
It’s easy to get caught up in attracting new customers, since the process of attracting new customers can be fun and gratifying. This process is of course necessary, however, it should not take up more than 20% of your resources. To be successful, businesses need to remember that they have other kinds of customers: Yonyx…
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How to Use Social Media for Customer Service
Businesses are expected to have strong online presences these days. If a customer has a question, the first response is to look at a business’s Facebook or website to see if it can be answered there. Facebook and other social media websites provide not only a great way for you to leave your customers with…
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2 Core Principles in Customer Support
Running a business means you have to consider everything from customer support to the quality of products or services you are promoting. When we talk about customer support, there are two core principles that must be followed at all times in order for you to increase sales and customer retention rates. Yonyx enables organizations to…
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2 Worst Things You Should Never Say to Customers
Every customer looks up to your company’s customer care to solve his or her problem immediately. It is however, natural for services or products offered to customers not to be exactly what they want. This draws up a lot of anger such that makes them run to you for help. This crucial stage requires your…
