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The Role of Outsourcing in Customer Care Services
Outsourcing is the contracting part of your business activity to a third party. The third party is usually an expert in the business activity being outsourced to them. In the customer care field it is also possible to outsource from a customer service expert to handle your customer care activities. Outsourcing can be a good…
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Helpful Tools to Improve Your Quality of Customer Service
Call Queue Systems Call queues can be used to let your customer know how soon a representative will be able to connect with them or how many customers are ahead of them. This makes the process of waiting for customer service more pleasant. You can also use them to play music or recordings containing information…
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Understanding 24/7 Customer care Support
A 24/7 customer care support in an organization is one way of earning trust and retention of customers to your business or organization. With a 24/7 customer care support, you are sure that no customer will come complaining to you about your services .Advantages you will earn by establishing a 24/7 customer support. Immediate response…
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Concept of Respect in Customer Support
All customers from all walks of life are human beings that deserve high levels of respect. When you’re handling customer support, one of the best things you can give another human (who is your customer) is your respect. In customer support, this is a concept that must be uphold at all times even though your…
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Customer Service and Its Multiple Definitions
When people think of customer service; they typically think of customer service departments that many businesses have. Yet, customer service actually means more than this. The term can refer to the physical department or it can refer to customer service as a concept. As a concept, customer service refers to any interaction between an employee…
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Keys to Successful Customer Support System
As technology advances so are the demands of customers nowadays. This makes customer support for businesses all the more important. How do you attain successful support system? Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent. Do not overwhelm your customers. Engage your…
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Customer Support for Increased Customer Retention
If you want to increase customer retention rates, it is important that you improve your customer support processes. How? Yonyx enables organizations to create multi-media flowcharts that replace the experience of getting help from a call center agent with interactive self-service. Assign qualified people to do customer support. It is a truth that not everyone…
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How Can You Become an Expert Customer Service Rep?
It’s essential for you to remain calm, no matter what, if you are a customer service representative. If you have angry or unruly customers, the last thing you want to do is retaliate. This is very unprofessional and would make both you and your business look bad. Furthermore, most of the time, if you stay…
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Tips for Curating Social CRM Content
With the number of Facebook users exceeding the 1 billion mark, a replicable feat at Twitter, Pintrest and others social platforms, Social CRM is undoubtedly one of the fastest growing technologies in business solutions today. Like the web revolution, social CRM thrives on content , which most organizations develop by themselves. Consequently, how can you…
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How to Create Sharable Social CRM Content
Sharing is the language most social media engagement works. Considering that your fans and customers could possibly share your content, tips and tweaks for using a product, companies need to exploit this opportunity by creating sharable social CRM content. While some companies use enticing language and whatnot, the sharability of social CRM content lies in…
