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How to Measure Social CRM Impacts
The number of businesses actively using social media platforms to serve customers has been increasing significantly in the past few years. Whilst a good number have reported enviable results from their efforts, thousands others don’t know what to make of their social CRM efforts. Fortunately, it’s still possible for all businesses to measure social CRM…
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Why Should You Upgrade Social CRM?
There are various benefits associated with upgrading your current social CRM application including an increase in sales and improved customer satisfaction. Yonyx enables organizations to create multi-media flowcharts that replace the experience of getting help from a call center agent with interactive self-service. Apart from this, there are also other advantages of social CRM software…
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Smart Ways to Use Social CRM Data
Social CRM is one of the biggest sources of information about your customers. In the middle of all the interactions, you company can learn a lot about its customers, and use it to its advantage. Research has shown that only companies which draw business intelligence from social CRM initiative are a success. But how can…
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Get Gung Ho! About Business Leadership
Are you scared that your business isn’t on track? Are you scared that your business isn’t motivated enough? If you said ‘yes’ to either of those questions, you should consider reading Gung Ho !by Blanchard and Bowles. If you’re a seasoned business owner, you may find that you know the contents of this book like…
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Customer Support Should Make Business Transactions Easier
Customer support is not about making business transactions for the company – rather it is about the customers. It is all about answering their calls before they reach voicemail, make timely responses to their emails and even social media requests. Yonyx enables organizations to create multi-media flowcharts that replace the experience of getting help from…
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Implementing a New Customer Service Policy through a Roll Out
After a new customer service policy has been devised and is ready to implement, how do you go about implementing it throughout the whole company? You need to do a roll out. A roll out typically requires getting your employees and shareholders together and making them aware of the new policy that is to be…
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2 Major Things Customers Want from Customer Support
Generally, there are two major things that customers want when they contact customer support namely – convenience and expertise. With the advancement of technology, they know that it is not hard to do these things anymore. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a…
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How to Be a Socially Devoted Organization
Social media use to serve customers is a trend that has completely changed customer care as a business practice. Social media use or social CRM as many call it facilitates the interconnection between organizations and their customers on social media platforms. But how can your organization win big from the social CRM frenzy? These tips…
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What You Need to Know About Process Flow
What is process flow? Process flow can tell you how and where a specific section of your service starts, along with how and where it finishes. You can visualize this concept best with a flow chart. Solid-line boxes that are joined together signify principal sections, sections that are the most important, of your service. Visualizing…
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How important is Speed in Customer Support Delivery
Customers are busy coping up with the fast-paced life. In this regard, it is important that they experience speedy and timely delivery of service or product. Their expectations about customer support is the same. If they experience inefficient and poor quality customer support, they will find your business unappealing in every sense of the word.…
