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Your Loyal Customer Deserves Special Treatment
Photo by Karolina Grabowska It’s awfully enticing to spend the majority of your time attracting new customers. Many business owners make this mistake. It’s important to remember that you also need to maintain the support of a loyal customer. For most businesses, loyal customers generate the most revenue, up to over 50% of total revenue.…
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Consistency in Customer Support Build Relationships
If customers receive good customer support before, they would expect the same level of support or service the next time they would contact you. This is to say that if you cannot provider better then at least maintain the level of service you offered. This is what consistency is all about and it is one…
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Factors to Consider When Choosing Customer Care Personnel
The customer care department is one of the most crucial in any organization. It determines how the organization is viewed from outside by its customers. It carries heavy importance on everyday activities of the organization. It’s the most criticized unit in an organization immediately one agent messes up something small. The personnel you appoint as…
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How to Keep Your Customers in a Competitive Market
One of the most popular proclamations businesses make is “the customer is king”. Nonetheless, how many businesses really take time to treat their customers like royalties because, honestly, they’re busy managing their businesses, making money and taking care of families. In a competitive market however, you need to step up to keep your customers. The…
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Experience the New Age of Social CRM
A lot of people think that social CRM is the new CRM when actually it is just an evolution. It is just the integration of social media network into the existing customer relationship management system utilized by your company. In most cases, this evolution has radically changed how we view customer support. Yonyx enables organizations…
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Customer Support Must Generate Satisfied Customers
How can you measure the success of a business? Is it the big revenues they are earning? A lot of experts would agree that the easiest way to measure a business’ success is by looking at the organization’s long list of satisfied customers. Yonyx enables organizations to create multi-media flowcharts that replace the experience of…
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Why You Must Woo Social Customers: Social CRM
The rise and rise of the digital- social media driven customer base has been received with mixed feelings by the business community. Social media is doing so well that, nearly all major companies have a social media presence. Weirdly, a number of companies have ignored this waving trend, oblivious of what’s happening around them. But…
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Seizing the Competitive Advantage With Quality Customer Service
The quality of customer service determines the success of any organization. Good customer service will increase the smoothness of running a business, reduce problems and take care of the business’ bottom line, profit wise. But what does quality customer service mean? Quality customer service entails knowing your customers and your products. When customers come to…
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Understanding Customer Rage and its Implications
Customers have anger issues, all the time. This is because all of them expect to be served according to the expectations they come with. In the worst case scenario like when their expectations exceed what you can personally deliver, customer rage sets in- making them throw all sorts of tantrums, even feats. How can a…
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Excellent Customer Support Appeals to Customers
Can excellent features and innovative functionalities ensure success of your products and generate loyal customers? The answer is – no. Many experts will tell you that even if your products or services are considered the best in the market and yet you do not have excellent customer support it is still not enough to win…
