Social CRM: Effective Way to Engage Customers

Customer relationship management has evolved so fast in the past years. In fact, the introduction of social CRM into the scene has transformed how entrepreneurs think about how they do business. Most experts would agree that engaging customers through social CRM has been effective in more ways than one. This is beneficial even for small business operations with meager budgets for extensive customer relationship management system.

Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent.

Connecting with customers has never been easier until social CRM came along. A lot of businesses have noticed increase in sales, profit margins and even customer retention rates using this strategy. Why? Social CRM is the quickest way to serve and engage customers using social media platforms like Twitter and Facebook. With this method, the customers can receive customer care services provided that you know how to anticipate their demands.

As compared to traditional means of customer relationship management, social CRM is way cheaper and most of the time allows you to track your progress as well as updated information regarding your customers, the current trends and other updates about what’s happening to customers. A skilled customer support representative can help you manage social CRM.

Apart from being cost-efficient and speedy service delivery, social CRM allows tech-savvy customers to communicate with you and together you can interact and collaborate to find solutions to whatever issues they come to face.

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Create interactive decision trees for customer service management, cold call scripts or self-service. Improve sales performance metrics and customer delight across your call centers.

Interactive Decision Tree