Category: CRM
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Process Flow Has Many Benefits to Your Business
Moving ahead in the form of a sequence or following a particular process for the accomplishment of certain tasks is worth following in a successful business. No doubt you might have gone through several charts, graphs and pie charts. Process flow charts have the same functionality as charts, graphs etc. With process flow charts, things…
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How to Use Social Media to Serve Customers (Revisited)
Most people are on social media networks today. They have become the selling points for most of the business organizations. Many companies have actually gained recognition through social media networks. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self service. The increasing popularity of social media…
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How to Improve Customer Experience in a Competitive Market
Customers are the nutrients of business growth. They are the most valuable asset that should not be taken for granted. Therefore the need for trained customer experience team is very important to you and your customers. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self service.…
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Instructing Employees Will Yields Phenomenal Customer Service
Your creative customer support tactics is responsible for making your customers return to your business by grabbing their attention. If your creative customer support in collaboration with your help desk is working efficiently, then it is not hard to provide the superlative quality of customer service. Your decision tree must be fully functional in all…
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Successful Business Means Using Social Media for CRM
Most successful businesses have one thing in common – social CRM. They are using social media networks to determine who the driving force of most conversation is specifically when it is about your company and your brand. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self-service.…
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Internal Customers- Guide to Improving Customer Experience from Inside your Company
The concept of internal customer has been around for a while now. Both CRM experts and academics agree that the most important customer in your business is actually, the internal one. By internal customers, we mean your employees. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer…
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Customer Experience Boosting Strategies to Grow Your Business
Communication channels like social media have increased the opportunities for marketers to connect with customers. At the click of a button, businesses can reach their customers anywhere; their pockets included. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self service. With these channels however, not all…
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Great Customer Service Builds a Successful Business
Providing an adequate yet higher quality of customer service is a key to success for in running business. If you are entailing superlative customer service, the social CRM and customer experience goes beyond imaginations. Therefore, it holds great significance that you focus on it so that the rating of your business shall reach the skies.…
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Cyber Boost your Business Plan Online For More Exposure
The world is turning more towards the internet and thus people have more attentions towards the online businesses and their marketing. From customers to the employees, everything is online in modern times. Your customers can approach you on the net through social network, emails, etc. The internet is the core interest of many customers, employees,…
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Reasons to Stimulate Social Media for Better CRM
Many companies are now turning to social media networks for their CRM needs. Because of the high number of users of social media, there is a high chance that they would become potential customers later on. Therefore, there is every reason for organizations should stimulate social media for better CRM. Yonyx enables organizations to create…