Category: CRM
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Customers Respect Courteous Service
For some people, it seems incredibly easy to offer courteous customer service. For others, it may be extremely difficult. People that are overly emotional may have trouble managing their emotions in a customer service position. Sometimes customers can be very demanding or rude, and as an employee, it can be difficult to continue being courteous.…
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Social CRM as an Art and a Process
There is no business today that doesn’t “sell” whether product or service. The act of selling is a process by which you have to communicate and persuade. You should know that with a good social CRM in place you can become more efficient in communication with your customers. Yonyx enables organizations to create multi-media flowcharts…
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Practicing Accountability to Ensure CRM Success
Social CRM isn’t just about dynamic interaction with people to provide better customer experience. Among the factors that can improve customer experience, accountability is probably the toughest. It has always been easier to offer or promise things using social media but it takes too much effort to deliver them and follow through the offer right…
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Significance of Authenticity in Social CRM
We have reached the era where customers don’t like being sold to because generally they know what it feels, looks and smells and they don’t want to be part of it anymore. Today, if you want to improve customer experience you must embrace social CRM and its idea of becoming more of a peer instead…
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Establishing Authority in Social CRM
Just because you’re the business owner, you will immediately claim to know everything and customers have little idea what your service or product is all about. This is not the case in today’s world anymore especially with social CRM. Most, if not all, customers know how to do their own research, which will affect the…
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Social CRM and the Overall Success of Your Business
While technology is an integral part of social CRM in yielding good customer experience, focusing too much on it can make your efforts go downhill – and fast. The traditional CRM strategy has good software technology that can make businesses rise to enterprise levels and though it has centralized focus on people technology is still…
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Achieving a Good Balance in Your Social CRM Strategy
Are you trying to find the correct balance of interaction and adoption within your Social CRM strategy? Don’t worry – you’re not alone. A good proportion of business owners don’t know that their CRM strategy can generate a positive return of investment and enhanced customer experience. If you’re not seeing any positive result in your…
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Avoiding Failure in Social CRM to Become More Productive
If you are a business owner, there are many things to think about especially in the growth of your business. And, it should include using social CRM in your business model, which can greatly improve customer experience. However, there are pitfalls you should avoid in order to avoid failure. It includes – Yonyx enables organizations…
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Why Do Experts Think CRM is a Good Idea?
Customer relationship management is one of the most popular terms being thrown around. Rather than fall in the trap of sounding similarly cliché, why is CRM such a good idea in the first place? Means to reaching organizational goals CRM is essential in any business because customers are the bread and butter. A business is…
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Social CRM by the Numbers
A lot of arguments have been raised about the viability of social CRM and its significance on the success of the organization. Although mostly perpetrated by people who furiously believe in the old school ways of running customer relations- this post gives you the statistics on why social CRM must be part of your company’s…