Category: Customer Self Service
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Taking control of customer experience in your business
All businesses strive to achieve a positive customer experience for all their clients or work towards achieving just that. Maybe it is because of the saying the customer is the boss or maybe it for the business image. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer…
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Three Smartest Ways to Please Customers Online
How to please customers is the biggest challenge many businesses face. This means meeting their expectations and making sure they are satisfied each time. For offline businesses it is not a difficult task, since physical interaction with the customers is easy. Related Article: How decision tree driven interactive guides bring smiles to your customer? However,…
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Best Customer Experiences You Should Cultivate in Your Business
The world of business will always resolve around customers. This is due to the fact that they hold the key to business success. Customers being the bosses of your business, you should cultivate best customer experiences for them in order to stay relevant. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting…
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How Social CRM Works for Brands
The focus of any business should be on how to grow their brands. This can be a challenge especially when the field is flooded with completion. Technology has somehow made less complicated with social CRM. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self service. This is…
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How Far Has Customer Support Gone Today?
Before, companies have provided excellent service to customers and believes that the customer will always be right. It is a standard policy that most types of businesses follow. Customer support has revolved around what the customer needs and it is visible especially when we enter establishments. Yonyx enables organizations to create multi-media flowcharts that replace…
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3 Customer Experience Strategies for Greater Customer Service
The desire to be the best in business comes with one or two sacrifices for your customers. Good service is what they want and you should make it happen for the obvious reason: success. Here are three customer experience strategies to make that happen. Yonyx enables organizations to create multi-media flowcharts that replace the experience…
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How Social CRM can Help Your Brand
When you talk about technology all you see is the benefits in store. The business world is not left behind in this due to the impact brought by social media. Big brand in the business world have taken up social media as their main hope to grow. This how it can help to achieve this…
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Automated Support Enhances Overall Customer Experience
In an era where instant messaging and social media network are changing business perspective, enhancing the customer experience has become a challenge. Social CRM, automated support and customer self-service have become the turning point in doing business. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with…
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Automated Support Makes Doing Business Easier
Customer support should not be compromised by businesses and the concept of automated support may be repulsive at first. Companies must focus on enhancing the basic processes of customer support to make sure that long-term success is achieved. However, the only way businesses can enhance the basic processes is through automated support. Yonyx enables organizations…
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Automated Support Allow More Personal Touch
Automated support is a great idea especially for businesses but on the part of customers – we don’t like to talk to machines. A more personal touch is what people need. This personal human element when customers talk to agents is what they needed to make sure their issues are going to be resolved. They…