Category: Customer Self Service
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The Essentials for Great Customer Service
If you are looking to provide the best customer service possible, you will need to be proficient at several different things: having communication skills and keeping a positive attitude. The people who are best at providing quality customer service are the ones who know about the company they work for, treat customers courteously and professionally,…
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Advantages of Improving Customer Experience
Show me a business without customers and I show you a failed one. This saying sounds cliché, but is so true today-so many businesses fail to serve their customers well. Yonyx enables organizations to create multi-media flowcharts that replace the experience of getting help from a call center agent with interactive self-service. If you’re one…
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How to Satisfy Customer Expectations
Customer satisfaction has to do with what they expect from your business and how the reality of their interaction measures up to those expectations. You should always keep in mind that these might not necessarily be just current expectations, but also past expectations and experiences as well. For example, take a moment to think about…
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Empowering People to Resolve Their Own Issues through Customer Self-Service
When customers have questions or issues, where do they go? They will look for “channels” that will allow them to reach you. Creating a customer self-service channel, you allow customers to resolve their own issues thus saving them from waiting too long for a customer representative to attend to their needs. Furthermore, this deflects the…
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How to Keep Your Client Service Happy and Active
How many times do you, as an organization think about your client service staffs’ job satisfaction? The truth is, probably not often enough- this is generally hurtful to your bottom line, in more ways than you imagine. Yonyx enables organizations to create multi-media flowcharts that replace the experience of getting help from a call center…
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Reasons Why Organizations Must Think Self-Customer Service
The days when organizations ignored the most important people to their bottom lines-customers, are long gone. Today, organizations must meet the needs of their customers wherever they are. Nevertheless, why would an organization think in terms of self-service to achieve better customer service rating. Yonyx enables organizations to create multi-media flowcharts that replace the experience…
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How To Become A Qualified Customer Service Rep
One of the most important things you can practice to increase your qualifications as a customer service representative is the ability to stay calm when things get stressful. There will be lots of times that you must deal with customers that are angry, and in these situations you must still always respond with the utmost…
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Four Steps Organizations Can Use to Become Social Enterprises
The number of businesses that have consistently become social enterprises has been increasing steadily, over the past few years. Social media networks like Facebook, Twitter, LinkedIn, and others provide businesses with a massive opportunity to not only meet their customers where they are, but also improve overall customer experience and satisfaction (knowing a business can…
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Identifying Customer Self-Service System Principles
If you want to create your own customer self-service system, the following are major principles to follow: Look at Customer Self-Service from the Customer’s Point of View. The customer’s perspective is the most basic principle for self-service systems. Your filters must not exceed 8 or 9 as it will become a nuisance to your customers.…
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Customer Satisfaction and Why You Should Care About It
Just take a moment to think about any recent purchase you might have made—did you do any research before you bought the product? What sort of information did you receive from salespersons, business ads, coworkers, friends and family, or even product tests? When we integrate all of this information into our thinking, it has the…