Category: Customer Support

The customer support department is where you interact directly with people – both existing and potential customers. This is the department where building lasting relationships with customers is the primary priority. But, how can you build relationships if you are not doing it right? Yonyx enables organizations to create multi-media flowcharts that provide customers an…

There will be times when you are faced with an angry customer as you offer customer support. The most important reason why customers get angry is when you’ve failed their expectations regarding the agreed policies and guidelines. In other words, the quickest way to raise the ire of customers is when you claim something and…

Getting a repeat business from customers is definitely a challenging job to do. You have to prioritize and maintain focus on customer retention programs and customer support you currently have and get rid of things that don’t work. A surprising result of a study conducted showed that 50% of employees are loyal to the company’s…

Business performance changes yearly. The customers you get this year are not the same customers to expect in future. Entrepreneurs have not paid attention to their list of customers. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. This has resulted to poor customer loyalty which…

Customer retention is one of the most challenging things for most companies. This is partly because customers are very different, and dealing with them can be tricky. The only way you can succeed in winning them over is by understanding them better, then focusing on serving their needs. Yonyx enables organizations to create decision tree…

One of the biggest challenges that business face is building their image and reputation, which takes time. However, a simple yet excellent customer support can boost this in as much as can damage once you’ve build it on a wrong footing. Customer support is directly proportional to your ability to achieve business success. Yonyx enables…

Customers come with different tastes and preferences each day. Do not expect to have the same stock year in year out. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. With the current technology everything is changing. Customers are going for classic products and services each…

Social media is one of the best medium that customers are using to air out their views, comments and suggestions. Using social media to enhance customer service has also become more convenient both to the company and customers. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self…