Category: Customer Support

  • How to Spice Up Your Customer Loyalty

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    by

    Keith Fuchs
    in

    Business performance changes yearly. The customers you get this year are not the same customers to expect in future. Entrepreneurs have not paid attention to their list of customers. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. This has resulted to poor customer loyalty which…

  • How Grow Customer Retention in Your Business

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    by

    Keith Fuchs
    in

    Customer retention is one of the most challenging things for most companies. This is partly because customers are very different, and dealing with them can be tricky. The only way you can succeed in winning them over is by understanding them better, then focusing on serving their needs. Yonyx enables organizations to create decision tree…

  • Great Customer Support Boosts Brand Image and Reputation

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    Keith Fuchs
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    One of the biggest challenges that business face is building their image and reputation, which takes time. However, a simple yet excellent customer support can boost this in as much as can damage once you’ve build it on a wrong footing. Customer support is directly proportional to your ability to achieve business success. Yonyx enables…

  • How You Can Improve Skills in Your Customer Service

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    by

    Keith Fuchs
    in

    Customers come with different tastes and preferences each day. Do not expect to have the same stock year in year out. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. With the current technology everything is changing. Customers are going for classic products and services each…

  • Social Customer Service Lessons You Should Learn

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    Keith Fuchs
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    Social media is one of the best medium that customers are using to air out their views, comments and suggestions. Using social media to enhance customer service has also become more convenient both to the company and customers. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self…

  • Handling Customer Service Issues Via Social Media

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    Keith Fuchs
    in , ,

    We’ve talked about the various channels available to handle issues related to the customer experience: email and support tickets, chat and the old stand-by: the telephone. Another that has gained in popularity over the past few years have been social media platforms such as Facebook, Twitter and Google Plus. These sites offer new challenges and…

  • Excellent Customer Support is Like Courtship and Dating

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    Keith Fuchs
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    Did you know that customer support is like courtship and dating? Perhaps, nobody told you that the two instances are similar – especially in terms of management and maintenance. The primary role of customer support is to take care of customers and build loyalty or generate positive customer experience. Things like time, mutual understanding, loyalty…

  • Radically Distinctive Qualities of Modern Customer Support

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    Keith Fuchs
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    Modern tech-savvy customers have technologically different demands than people who belong in the traditional era. Therefore, they also call for customer support that’s specifically designed to cater to their unique needs. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent. What are the…

  • Customer Support Understands What Modern-Day Customers Want

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    by

    Keith Fuchs
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    As we embrace the technological era, customers have now become tech-savvy and majority have become different from traditional customers of before. Because of this, you need to have a customer support department that’s tailored to meet the needs of these digital-oriented customers. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting &…

  • CRM Could Mean Customer Retention Management

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    by

    Keith Fuchs
    in ,

    When running a business, there are various terms that you need to know and understand. “CRM or customer relationship management” and “customer retention” are two classic examples. However, these two terms could overlap because of close relationship between the two in terms of function. Yonyx enables organizations to create multi-media flowcharts that provide customers an…