Category: Customer Support
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Effective Ways To Improve Customer Satisfaction Scores
For any business, customer satisfaction scores equal to success or failure in customer service delivery. This indicator is what every company wants to maintain on the positive sides. Here are ways to improve customer satisfaction scores in your business. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer…
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How to motivate your customer experience management team
Nothing can be compared to a positive customer experience in any business. This fact in mind, you need work towards giving the best ever. Employees in this department are your only best team there could be. Motivation is the best key and here are tips on how to do it. Yonyx enables organizations to create…
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Optimal balance between customer service and satisfaction
Photo by olia danilevich It is always important to maintain a proper balance between customer service and satisfaction. Though it is hard to maintain a level playing ground, put in mind the challenges involved. Even though finance, fluctuating markets, and customer royalty may influence, these three practices will help maintain this balance. Yonyx enables organizations…
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Top reasons why you should stop controlling customer experience
Every organization has a policy on customer experience. Whether directly or indirectly you find yourself wanting to control customer experience in your business. This could be through policies and monitoring customers. Though your reasons could be for the best they help less on how customers will perceive your organization. Here are reasons to stop controlling customer…
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Tips that will improve first call resolution in your call center
Call resolution is seen to be the most frustrating duty in a call center. This can largely be blamed on the fact that it has to balance customer satisfaction and at the same time handle call resolution. Balancing this two is a challenge but here are ways to improve first call resolution in your business. Yonyx…
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Changing How You Run Your Company through Interactive User Manual
When you run a call center business, your goal to success becomes extremely important and this is the same throughout the entire business industry. You need to build your reputation and credibility because these are the two most important factors in achieving success. You can do so by using an interactive user manual. The interactive…
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Best Call Center Application with Interactive Computer Guide
What is considered as the best call center application? It is the interactive computer guide from Yonyx, which can essentially bring a lot of benefits not only to call center business owners but to agents as well. It can do a lot of things especially in making your existing system and call scripts more efficient.…
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Increase Your CSAT Score by Customer Service Installation Software
What is a CSAT Score? CSAT stands for Customer Satisfaction, which is an indicator that a call center business has been doing pretty well in resolving issues. The CSAT Score merely gives a quantifiable number to the overall satisfaction rating of all customers calling your business. Implementing a customer service installation software will greatly improve…
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Promote First Call Resolution by Implementing User Guide Software
How can you promote first call resolution, which is greatly needed in a call center business? The solution would be implementing a user guide software. This user guide software can do many things and it starts by pulling out only the necessary and relevant information needed by the customers during their call. Instead of relying…
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Enhance Agent Productivity by using Customer Service Booklet Software
In the digital era, the customer’s demands are also increasing – Faster and efficient resolution process Easy but comprehensive knowledgebase Effective system that greatly reduces waiting time All of these demands can be resolved by implementing a customer service booklet software. This software – especially one that’s from Yonyx – can help a company meet…
