Category: Customer Support
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Interactive IT User Manual – A Cornucopia Of Features
An Interactive IT user manual has a cornucopia of features at it’s disposal. Ranging from decision-nature architecture to multiple back-ups, to release 4.8 and CDN enabled images, there are so many distinct features of interactive IT user manuals that can enhance interactive software customer service. Here’s how: Yonyx enables organizations to create decision tree driven interactive guides for…
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How to develop the best call center scripts easily
Customer experience is all about customer fulfillment. Interactive experiences should be well planned and executed to deliver the results intended. Call centers therefore, need best developed scripts to enhance customer experience. This is how to make the best call center scripts. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to…
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How to create a successful first call resolution process
Call centers require efficiency in order to deliver first call resolution in customer experience. To strike a balance between customer needs and resolution processes have to be put in motion. For success to be realized you need to initiate the below changes. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or…
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Effective ways to increase call center productivity
Productivity in the call center translates to success to the whole organization. Taking advantage of this fact it has become a norm for many organizations to invest a lot in this department. But end up with minimal results. Here are effective ways to increase call center productivity. Yonyx enables organizations to create decision tree driven interactive…
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Effective Ways To Improve Customer Satisfaction Scores
For any business, customer satisfaction scores equal to success or failure in customer service delivery. This indicator is what every company wants to maintain on the positive sides. Here are ways to improve customer satisfaction scores in your business. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer…
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How to motivate your customer experience management team
Nothing can be compared to a positive customer experience in any business. This fact in mind, you need work towards giving the best ever. Employees in this department are your only best team there could be. Motivation is the best key and here are tips on how to do it. Yonyx enables organizations to create…
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Optimal balance between customer service and satisfaction
Photo by olia danilevich It is always important to maintain a proper balance between customer service and satisfaction. Though it is hard to maintain a level playing ground, put in mind the challenges involved. Even though finance, fluctuating markets, and customer royalty may influence, these three practices will help maintain this balance. Yonyx enables organizations…
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Top reasons why you should stop controlling customer experience
Every organization has a policy on customer experience. Whether directly or indirectly you find yourself wanting to control customer experience in your business. This could be through policies and monitoring customers. Though your reasons could be for the best they help less on how customers will perceive your organization. Here are reasons to stop controlling customer…
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Tips that will improve first call resolution in your call center
Call resolution is seen to be the most frustrating duty in a call center. This can largely be blamed on the fact that it has to balance customer satisfaction and at the same time handle call resolution. Balancing this two is a challenge but here are ways to improve first call resolution in your business. Yonyx…
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Changing How You Run Your Company through Interactive User Manual
When you run a call center business, your goal to success becomes extremely important and this is the same throughout the entire business industry. You need to build your reputation and credibility because these are the two most important factors in achieving success. You can do so by using an interactive user manual. The interactive…
