Best ways to get higher CRM adoption

Getting your employees to accept a new CRM program can be a tricky affair. Nearly 66% of all companies report finding it hard raising adoption of new systems or CRM programs above 50%.

Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. 

The worst affected groups are customer support representatives who feel the threat of new systems to their jobs- livelihoods.

Nonetheless, a good CRM program can help businesses save a lot of money. Yonyx can also help your business reduce repetitive tasks your customer reps do in their daily functions, literally making them more efficient. But how can you make them accept a new CRM like Yonyx to improve their efficiency and save you money?

The first thing you should do to help your customer care support staff to adopt a new CRM that will improve their efficiency is explain the CRM to them. Yonyx is one of the simplest CRM’s your business can use because it’s designed with an easy interface.

You should also provide proper training to your employees to help them understand how the CRM program you’re adopting will affect, if not enhance their work experience and value.

CRM adoption can help improve your customer support functions. Yonyx can help your business optimize customer service through automation of self-care as your CRM of choice.

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Create interactive decision trees for customer service management, cold call scripts or self-service. Improve sales performance metrics and customer delight across your call centers.

Interactive Decision Tree