Customer support is one of the biggest challenges facing businesses today. Companies continue to struggle with this vital function without clear direction. While some invest in customer support (money), not all get the desired results at all times. Yonyx can help these businesses automate customer support (what customers prefer ) through self-service enhancement for free.
Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.
By automating your customer service through Yonyx, it only means providing customers with the required information through whatever CRM platform your business uses to serve them- website, social media page.
With yonyx, businesses can use optimized website content or knowledge base to help their customers find answers to all questions they might have. But how does Yonyx help you achieve this?
When you create content based on real customer queries, you can cut the number of telephone queries coming to your customer support staff. Since hiring extra customer support help costs a lot of money, optimizing this experience over time leads to very minimal demands on customer support staff, and more savings to the business.
Take advantage of Yonyx to steer your customer support forward, and in a way customers will appreciate for free.
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