Impacts of social CRM to a business

A business that is using social CRM is not just an ordinary business but a global one. Customer relationship management is proving to be one of the strategies that lead to business growth and customer satisfaction.
Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.

With CRM you can trace your customers on social media networks. CRM allows you to stored your customers information in one area. CRM is more convenient especially when you need to find information about your customer.

CRM allows you to save time and money. Data entry is very tiring and time consuming. Instead of using more time on data entry with CRM you can capture all your customers’ details in one area. With social CRM you can quickly search for your customer on a social page. When you need to get in touch with your customer you simply open his CRM file and enter the email address.

Social CRM allows you to connect social conversations from social networks. You not only focus on making sells but things that add value to your business. As you engage with customers on social pages you gradually build strong relationships with them. Most entrepreneurs have no time to engage with their customers. But with social CRM you can get more customers than you estimated.

Social CRM allows you to trace what customers are saying. This tool will help you identify the market strategy required to take in the future. Through conversation you can identify the decisions you will make to bring in more sales.

You can improve your social CRM with optimized self service information on social media. We can help you achieve it easily and for less.

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Develop interactive decision trees for troubleshooting, cold calling scripts, medical appointments, or process automation. Enhance sales performance and customer retention across your call centers. Lower costs with customer self-service.

Interactive Decision Tree