How Interactive User Manuals Can Improve Your Customer Engagement

A new way of publishing self service information.
Yonyx Author Guided Interactive (AGI) Self Service

Many businesses strive to achieve customer service at all costs. We have some that will try to implement all the possible strategies but end up failing. Perhaps there is something they are not getting it right. There is more to customer service including total engagement. Enacting a means through which customers can be able to address an issue and find a solution to it is key. Provide an interactive manual that customers will comfortable to deal with.

Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.

An interactive user manual makes problem solving easy and quick for customers. Instead of them calling to ask questions that can sometimes be unclear to the support staff. Customers feel free to address their issues using the interactive user manual and are provided with a solution. Interactive user manuals reduce customer frustrations and clarity.

Nothing is fulfilling than getting the exact answer. Interactive user manuals give the customers full control of the situation. They search for answers and get them on their own. the fact that they can serve themselves improves resolution rates and customer service as a whole. Your customer support staff can engage in other activities.

We give telecoms interactive user manuals they can use to boost their customer experiences for much less than market value.

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Create interactive decision trees for customer service management, cold call scripts or self-service. Improve sales performance metrics and customer delight across your call centers.

Interactive Decision Tree