Best Practices For Creating User Manuals For Customer Self Service

by | Feb 25, 2014 | Knowledgebase

Creating a user manual for your customers can help to cut down costs extremely. A company does not need to have a call centre since they can easily access a customer self –service user manual to solve their issues. Another thing is time will be saved since customers will not have to call in asking for answers.

Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.

To achieve this, here are some of the best practices you need to implement:

Understand user issues

Customers encounter different issues each and every day. Conduct a survey of the major issues that customers have and build your user manual basing on them.  This will improve your user manual effectiveness and increase customer resolution rates.

Provide an escalation contact

User manuals might not carry all the information that the customers need. There are some instances where customers may not understand information in the user manuals .Providing an escalation contact will make it easy for your customers.

Our business is to help businesses improve their customer satisfaction, through decision tree driven customer self service, of which, user manuals remain critical. Learn more about Yonyx and what it means for your customer service optimization.

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