The Forrester Social Marketing CRM Awards happened just the other day. To a good number of people, the Forrester Social Marketing CRM Awards were just hype, a celebration or populist statement about social CRM.
Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self service.
But what can your business take away from these awards?
Social CRM is the way to do business now
No one would have thought people would be using social media as much as they do today. But quite the opposite is true because not only are people using social media to connect with one another, but companies use social media to meet CRM goals. The Forrester Social Marketing CRM Awards by themselves show that social CRM is here to stay.
Social CRM works
The Forrester Social Marketing CRM Awards ceremony was a stamp on the success and milestones social CRM has achieved so far. Businesses now use social media to boost their sales, to serve their customers and generally, improve their customer experience. This means that businesses need to leverage new trends and technologies to grow their bottom line.
Creatively serving social CRM content can improve your customer experience. This is what the Forrester Social Marketing CRM Awards celebrated. We help you serve this content in a way customers love.
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