How Unified Communication Tools Help Resolve Customer Issues

by | Apr 23, 2014 | CRM

Customer issues continue to become a challenge to many companies. Most customer problems are left unanswered and not taken care of. The reason why most companies have failed is due to inadequate communication infrastructure. With lack of effective unified communication tools, it is impossible for a customer care representative to solve an issue no matter how simple it is.

Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.

Unified communication is what we offer.

Unified communication is what we offer.

Its time companies set up effective communication tools to improve customer service. Here are the things your adequate unified communication infrastructure would do.

Channels of communication integrated with current technologies improve customer service. They make it possible for agents to receive the first call, listen and provide a solution immediately. These tools automatically improve customer interactions with the agents. It in turn becomes even more fun to attend to customers with such high quality communication tools.

Unified communication tools carry out a number of tasks. They are integrated with instant messaging system, emails, video conferencing and other user friendly features. Agents can easily inquire from experts on how to handle a particular, no transfers can be made and no cases are left pending.

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Improve Customer Service using Decision Trees

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