Last but certainly not least, an exploration of the versatile self-service help desk. Possibly, the self-service help desk can encompass all the other forms of media previously mentioned: virtual call centers, multimedia flow charts, visual flow charts and frequently asked question manuals. The self-service help desk can feature all or none of the various customer service manuals that are available to use.
Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self-service.
The Self-Service Help Desk – An automated interface that is constantly accessible. Customers can access a self-service help desk at any time at any place, using any device. Self-service help desks can encompass many different forms of troubleshooting guides or can be their own distinct breed and classification.
Pros – Versatility – Self service help desks can feature a wide array of decision tree driven diagrams and interactive guides. Self service help desks can utilize multimedia flow charts to handle specific troubles, frequently asked question manuals for routine and common complaints and a virtual call center if the dilemma is quite extensive. The ability to incorporate all of these articles makes a self-service help desk, a hot commodity.
Cons – If a self-service help desk is a routine exposition and is not constructed in a manner which engages and informs customers, the platform does not live up to its full potential.
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