How to Humanize Customer Support

by | Jul 29, 2013 | CRM, Customer Self Service

The missing link in many company customer support services is the lack of a human connection. For them, customer service is a physical association in the least, that it doesn’t deserve much human investment. This is just not true. Research has shown that customers are vulnerable to businesses which humanize support. Here is how to get started:

First, you need to invest in approachable client service analysts to ensure that customers easily warm up to them. Client service representatives always work perfect in the business setting because they are the first line of contact between customers and the organization. Despite the fact that enhanced self service can cut down on the number of physical or telephone encounters with clients, you should have a contingent of well-trained reps to represent the human aspect of your organization.

The other way is to provide a more human angle to self service customer care. Some great ways is to personalize emails responses, and using multimedia elements to publish self service information- this more interactive.

Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent.

Yonyx can help your business personalize experiences and create lasting impressions on customers by facilitating the publishing of self service information. Sign up for a free trial today.

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