How to Use Social Media for Customer Service

Businesses are expected to have strong online presences these days. If a customer has a question, the first response is to look at a business’s Facebook or website to see if it can be answered there. Facebook and other social media websites provide not only a great way for you to leave your customers with information that is always available but are also a great customer service tool.

Social media websites allow businesses to post new business updates, such as new products or services that will be offered. Businesses can also use social media to voice how appreciative they are of their loyal customers.

Furthermore, social media websites allow businesses to receive and respond to customer feedback, whether positive or negative. It’s essential that customer service employees know how to appropriately respond to negative online posts. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent.

An online presence is essential for a successful business in the future. It is projected that the demand for this online presence will grow over 50% in this year alone.

Yonyx enables organizations to generate creative customer support, good social CRM and customer experience that provide customers an interactive self-service experience similar to interacting with a live Agent customer support analyst. [button_box header=”” buttontext=”Sign Up for 30-day Free Trial” link=”https://corp.yonyx.com/sign-up”][/button_box]

 

Create interactive decision trees for customer service management, cold call scripts or self-service. Improve sales performance metrics and customer delight across your call centers.

Interactive Decision Tree