The Basics of High Quality Customer Service

by | Aug 17, 2013 | CRM, Customer Self Service, Customer Support

There are several important things that you need to keep in mind if you want to offer excellent customer service. Your customer service employees need to both have positive attitudes and good communication skills. Furthermore, your employees need to be knowledgeable about your company and develop creative customer support techniques. They need to always be courteous and professional and strive to provide the best service possible. Depending on how technical you need your customer service representatives to be, college degrees may need to be necessary for your employees.

Which skill of those listed above is the most important for your customer service representatives to have? The answer to that question is communication skills. You need to have both verbal and written communication skills. Yonyx enables organizations to create multi-media flowcharts that replace the experience of getting help from a call center agent with interactive self-service.

Verbal skills include listening and speaking. If you can’t listen, you can’t understand what your customer’s problem is, so you can’t help them. If you can’t speak, your customer won’t understand you. Written skills are important because businesses communicate with their customers through many written mediums, such as through emails, flyers, or ads. If you can’t write well, your customers will not take you seriously.

Yonyx enables organizations to generate creative customer support, good social CRM and customer experience that provide customers an interactive self-service experience similar to interacting with a live Agent customer support analyst. [button_box header=”” buttontext=”Sign Up for 30-day Free Trial” link=”https://corp.yonyx.com/sign-up”][/button_box]

 

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