User FAQ Software | Alternative Customer Support for All Industries

Many entrepreneurs in various industries are struggling to find ways of improving customer support. There are many ways to achieve this and one of these is the user FAQ software.

User FAQ Software for All Industries
User FAQ Software for All Industries

Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent.

What does it mean for you?

The user FAQ software offers an alternative automated support. But, it reaches far beyond providing a comprehensive knowledgebase or frequently asked questions page. Even though the two mentioned can hasten customer support, the user FAQ software can offer visual workflow for customers to resolve their issues.

Just like other methods of automated support, the user FAQ software can deal with customer questions in a user-friendly and most convenient manner. The great thing about this form of support is that it is available 24/7. Therefore, the customers don’t have to wait for the next business day before they can be dealt with.

It helps you make the most of your knowledgebase and other resources available. You should always offer your customers multiple ways to contact you since a lot of people today would prefer not to call your support lines if they can help it.

Customers have learned that it is faster and far easier if they just do their own research and fix their own problems. You can offer the same to them by taking advantage of a software that will deal with all their issues and questions.

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Create interactive decision trees for customer service management, cold call scripts or self-service. Improve sales performance metrics and customer delight across your call centers.

Interactive Decision Tree