Technology improves on a daily basis particularly the communication channels. Businesses have to keep up with these changes and must focus on improving customer experience through an interactive FAQ strategy.
Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent.
This generally makes the lives of all people including your support staff easier. The interactive FAQ can enhance customer experience by allowing them in a learning environment. It is straightforward and very user-friendly unlike when you offer the fixed FAQ page.
It is also automated, which means to say that customers can find the information they needed with a few button clicks. First, they choose the situation that best describes them. Then, they would be taken to a dynamic visual workflow that can possibly resolve their issues or answer their questions.
If you use an interactive FAQ, customer experience is significantly put emphasis on. Not only that it is automated, it is also available at the customer’s disposal. So, it doesn’t matter what day of the week or what time of day they needed information. The fact is, they don’t have to call your support lines over a simple matter all the time.
Companies should come up with more ideas on how to offer 24/7 support and the interactive guide can do just that.
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