There are times when customer support is teeming with complaining customers and support tickets pile. We all know customers hate to wait and if you want to give them better customer experience you have to do something about this issue.
If you seriously scan through the support tickets or listen closely to what customers are complaining about, you will find there are similarities to their problems.
Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self-service.
It would be downright time-consuming if you have let all your support staff handle everything over and over again. Here comes the innovative interactive decision tree.
What better way to lift the repeating, mundane task from your support staff than to use the interactive decision tree?
Through the interactive decision tree, you are empowering not only your support staff but also your customers. The customers can gain access to a wealth of information stored in your knowledgebase 24/7.
Hence, they can diagnose their problem and try to fix them on their own. This way, you don’t have to handle simple, fixable issues that they can deal on their own.
The only time that they will call customer support or submit a ticket is when their problem has escalated or was already complex to begin with. It is a must that you have the attention and focus that these customers deserve – if you want to make sure of a better customer experience.
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