It is downright annoying to use an interactive manual software that’s so hard to understand and use. Customers would find this frustrating – to say the least. A manual is supposed to give you instructions to simplify and not complicate things.
Therefore, it is important for your company to implement an interactive manual software that’s user-friendly and has an easy interface that all users at all levels of knowledge and expertise can use. So, how can you improve your interactive manual so that it is easy and simple to use for all types of customers?
Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent.
Content Organization: You should always organize your content in such a way that the customers don’t have to read everything just to find what they are looking for. You should categorize all issues or concerns then get solutions arranged accordingly.
Dynamic and Engaging: The interactive manual software should also be dynamic and engaging. The best approach to do this is to label the issues appropriately with colors or other labeling systems. You could also change the fonts accordingly.
Use Appropriate Keywords: Searching for something is easier when customers use keywords. With this in mind, you should implement a system for your content that’s based on keywords.
Make Navigation Easy: A user-friendly interface will always include accessible and clear buttons.
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