Visual flowcharts can be a great tool to use as a form of customer self-service. However, flowcharts are transcendent. They provide results that translate for both customers and business, near and far. Here’s how:
Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.
- Makes Clientele Smarter and More Aware – Truth be told, when you show someone how to solve a problem as opposed to simply doing it for them, they become more keen on the subject. Visual flowcharts do exactly this. These tools enable customers to solve their problem and troubleshoot the discrepancy step-by-step. As a result clients will uncover the problem-solving technique as well as spell the difficulty. Inherently, customers will become more aware and their intelligence as a whole, in relation to the product or service will increase. This can evolve in to a new form of customer service, leading toward basic peer to peer interaction. Forums can grow virtually among users and the customers will in essence help themselves. Eventually multiple avenues of customer service may remedy itself without any formal department or division needed to commonly address complaints or concerns. Virtual flowcharts can provide a passive and residual instructional platform.
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