Any operations that you have in your business play a critical role in the overall growth of your company because it is often the processes that serves as a fuel or catalyst of improvement. Call center agents – for example – are the first line of defense that deals with customers all of the time. However, call center agents sometimes mess up customer support service, which is why the interactive telecom FAQ was born – in order to diagnose, assess and provide solutions to customer problems as fast as the company can.
With the interactive telecom FAQ, the business can actually handle customers accordingly and this generates positive result in the form of – customer satisfaction rating.
Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent.
What are other things that allow you to have five star customer support using an interactive telecom FAQ?
Seamless call flows is a form of benefit that can help call center agents resolve customer issues faster than ever before. When the call follows a systematic, organized and step-by-step procedure, the resolution process automatically becomes smoother. The entire thing becomes faster and the company as well as the customer will benefit from it. So, it’s a win-win situation.
It is driven by an interactive decision tree. Call center agents will use the software as an interactive decision tree, which will direct them on what to do next. The application will gather all necessary data available in your comprehensive knowledgebase, which will resolve the issues presented by the customer.
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