Making Troubleshooting Flowcharts Effective

[et_pb_section admin_label=”section” transparent_background=”off” allow_player_pause=”off” inner_shadow=”off” parallax=”off” parallax_method=”off” custom_padding=”0px|||” padding_mobile=”on” make_fullwidth=”off” use_custom_width=”off” width_unit=”on” make_equal=”off” use_custom_gutter=”off”][et_pb_row admin_label=”row” make_fullwidth=”off” use_custom_width=”off” width_unit=”on” use_custom_gutter=”off” padding_mobile=”on” allow_player_pause=”off” parallax=”off” parallax_method=”off” make_equal=”off” parallax_1=”off” parallax_method_1=”off” column_padding_mobile=”on”][et_pb_column type=”4_4″][et_pb_text admin_label=”Blog article goes here… Skip the %22Learn about…%22 link at the bottom ” background_layout=”light” text_orientation=”left” header_font_size_phone=”26px” header_font_size_last_edited=”on|phone” use_border_color=”off” border_color=”#ffffff” border_style=”solid”]

The attention span of a human being is an expression of mental effort that originates in the brain. This effort has myriad visible manifestations that can include facial expressions, a sequence of alterations in the physical stance and posture of an individual, extended eye contact between two or more persons, faster conversations within a group of individuals, calls to actions, etc. Hence, attention is the key factor that drives a range of reactions in the human psyche, in human interactions, and in physical postures. In a similar vein, troubleshooting flowcharts require design inputs that make them effective for the intended purpose. The designers and creators of such flowcharts can adopt a range of techniques to achieve said objective. To achieve that end, they need to consider a variety of techniques and devices to attract human attention to said diagrams and incite the thought process in the brains of readers, observers and reviewers.

The creative use of colors and color tones represents a primary technique to raise the effectiveness of troubleshooting flowcharts. Designers can deploy a range of colors in a bid to attract and retain the attentions of audiences. These colors – when variously assigned to groups of stages – can signify special meaning inside troubleshooting flowcharts. Light shades of color may indicate the build-up of a certain process or the operation of a system. As the diagram proceeds, designers may attach bright shades of red to the stages (or sub-stages) that remain liable to misfire or emerge as the location of a certain problem. This use of vivid shades of color enables designers to communicate a direct visual message to readers and observers. The effect includes first-hand instruction wherein, the designer allows readers to appreciate the finer points of a technical procedure and the sites of possible mishap within the depicted process. This technique can be repeated inside troubleshooting flowcharts as a visual communications method.

Posing a set of intelligent and contextual queries is a fine technique to boost the validity of troubleshooting flowcharts. The designer of such a flowchart may pose as the proverbial devil’s advocate when examining the workings of a process or system. Each stage – when subject to scrutiny – may create scope for queries, concerns, and questions in a range of relevant contexts. These queries – when appended to the flowchart diagram – elevate the utility of troubleshooting flowcharts while pointing the direction to more efficient systems and flawless processes. In other words, the value of such an exercise gains heft because it reduces the illustrated system into a prototype of a potentially improved system that might emerge in the future. Process experts may respond by re-assessing the depicted system in the light of queries and suggestions. Additionally, an examination of the expanse of a system on a flowchart may help experts connect the proverbial dots – wherein they might uncover the genesis of trouble spots in earlier stages of said diagram.

Linearity – or the marked inclination to propagate an ordered sequence – remains one of the defining features of the modern age. The silent flow of time and the roar of an express train – both attest to the underlying concept of linearity as manifest in both natural and artificial systems. However, troubleshooting flowcharts need not adhere to such diktats; designers can apply their creative genius and draw inspiration from certain life forms to create a spider-shaped flowchart diagram. Such an illustration can proceed on a binary lock-step, wherein each stage on the left of a central element corresponds to a negative response, while the countervailing stage positioned on the right of said element represents an affirmative. This expression of troubleshooting flowcharts allows readers to observe the points of potential (or manifest) conflict inside a system via a stacked configuration. This illustration allows readers to observe the pain points rendered inside a flowchart diagram. An array of stages – when constructed inside the diagram – can convey the remedy to each pain point, thereby helping the flowchart diagram to accomplish its objective.

Labels are an essential part of modern industrial civilization. These pieces of paper, when affixed to a variety of consumer products, help inform customers about prices, composition, configuration, location of manufacture, discounts, brand names, regulatory hotlines, etc. Labels – when digitally affixed to troubleshooting flowcharts – can indicate the resolution of a certain problem at the site of a system malfunction. Designers can use large, bold typescript to distinguish the digital labels and thus attract the attention of readers. This represents one of the effective use of labels inside troubleshooting flowcharts. At a different level, these pieces of digital text can instruct readers to summon expert help in dealing with a flashpoint inside a system. This instance of the use of a label is intended to promote the best use of the proverbial company time allotted to each employee. In this context, the label serves as a method to hasten problem resolution, thereby preserving the value of company time. From a different perspective, the label also demonstrates the limits of a system’s ability to proceed without assistance. These instances underline the utility of deploying labels inside troubleshooting flowcharts.

Digital animation forms the basis of an entertainment industry worth billions of dollars. The designers of troubleshooting flowcharts can add minor digital animations inside these diagrams to spotlight the location of system malfunction. Such animations can emerge in the form of over-size arrows that dominate a certain area of the digital illustration. An element of mobility – when engineered into these arrows – can immediately attract the eyes of readers and reviewers, thereby providing an abbreviated view of a problem or disruption inside a depicted system. Multiple arrows and other markers can improve the effectiveness of modern troubleshooting flowcharts. Designers may opt to vary the colors and angles to render these markers. This technique offers the benefit of rendering entire flowcharts in a single color and constant font types and sizes. The lack of visual disruption certainly benefits readers in such a scenario.

The foregoing paragraphs have examined a range of techniques that bear potential to raise the efficacy of troubleshooting flowcharts. Designers of such diagrams and illustrations must develop a fine appreciation of the intricate ebbs and flows that animate the system or process they seek to depict through a flowchart diagram. They may seek to explore any technique in pursuit of the mission to make flowcharts more effective. Coloration, animation, variations in font sizes, etc. represent some techniques.

Additional varieties of visual disruption may emerge in the form of clots comprise of contrast colors and implanted into relevant sites on troubleshooting flowcharts. These clots may guide readers’ attention to the solutions that remedy problem situations inside a diagram. Alternatively, designers may deploy tiny cameras above an installed flowchart. These devices follow eye movements of readers and can trigger temporary beacons inside digital displays when readers focus on the depicted pain points. Such a survey of techniques enables readers to appreciate the importance of troubleshooting. Research into the design of these techniques also validates the theory that modern civilization remains far from the perfection envisaged in certain schools of thought. That said, designers must continue to expand their choices in terms of the range of actions that address such missions.

[/et_pb_text][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section admin_label=”Section” global_module=”198059″ fullwidth=”on” specialty=”off” transparent_background=”on” background_color=”rgba(255,255,255,0)” allow_player_pause=”off” inner_shadow=”off” parallax=”off” parallax_method=”off” padding_mobile=”off” make_fullwidth=”off” use_custom_width=”off” width_unit=”on” make_equal=”off” use_custom_gutter=”off”][et_pb_fullwidth_header global_parent=”198059″ admin_label=”2 Button Call to Action” title=”Let us help you evaluate.” subhead=”No credit card required. No strings attached.” background_layout=”light” text_orientation=”center” header_fullscreen=”off” header_scroll_down=”off” button_one_text=”Start Free Evaluation” button_one_url=”” button_two_text=”Watch Training Videos” button_two_url=”” parallax=”off” parallax_method=”off” content_orientation=”center” image_orientation=”center” title_font_size_last_edited=”on|phone” custom_button_one=”on” button_one_text_size_last_edited=”on|phone” button_one_bg_color=”#668597″ button_one_border_color=”#668597″ button_one_letter_spacing=”0″ button_one_use_icon=”default” button_one_icon_placement=”right” button_one_on_hover=”on” button_one_letter_spacing_hover=”0″ custom_button_two=”on” button_two_text_size_last_edited=”on|phone” button_two_text_color=”#668597″ button_two_border_color=”#668597″ button_two_letter_spacing=”0″ button_two_use_icon=”default” button_two_icon_placement=”right” button_two_on_hover=”on” button_two_letter_spacing_hover=”0″ title_font_size_phone=”25px” button_one_text_size_phone=”16″ button_two_text_size_phone=”16″] [/et_pb_fullwidth_header][/et_pb_section]

Create interactive decision trees for customer service management, cold call scripts or self-service. Improve sales performance metrics and customer delight across your call centers.

Interactive Decision Tree