There is a reason why call center businesses implement a telecom installation handbook. In fact, there are several reasons and most – if not all – of the companies have the same reasons, which includes the following –
Improved consistency not only of your call center agents – but also the processes and systems previously implemented by your company. With a telecom installation handbook, the access to your comprehensive knowledgebase will be much easier and more convenient. The software will automatically display the information you are trying to search along with other data related to it – as deemed useful by the software.
Therefore, the telecom installation handbook is simply a tool that will help agents have concise and direct information to be relayed to the specific customer they are dealing with.
Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self-service.
Enhances the productivity of call center agents and lowers the customer’s waiting time. If the information search is automatic and the relay of info is much easier, the resolution process would be faster and the quicker the agents can deal with the next customer waiting in line. The next customer won’t have to wait for his or her turn. Also, the more number of customers that the agent can cater.
Finally, the software allows your resolution process to be more efficient. Customers will view you as an expert and your reputation will significantly increase. Apart from an increase in reputation, you will also have higher probability of achieving all your business goals.
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