As a call center business owner, it is imperative that you know how to be at par with industry standards. The features of an ideal call center business is one that –
- Higher rates of First Call Resolution or FCR
- Lower Average Handle Time or AHT spent on each customer
- Improved productivity of call center agents
- Enhanced consistency of business systems and processes
These are just some of the benefits that you can get using an interactive telecom booklet. When you have successfully implemented an interactive telecom booklet, you are actually allowing your business to grow more.
Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self-service.
Higher Rates of FCR: Customers call because they want you to resolve their problems or walk them through the proper resolution of whatever concern they have. With an interactive telecom booklet, your agents can relay the information as fast and as efficient as you can.
Reduced AHT: Time is precious – both for the customers and your company as well. You don’t want to risk increasing the customer waiting time as this is one of the major causes of losing customers in the long run.
Improved call center agent productivity: When you implement a software, the resolution process becomes fast and efficient.
Consistency is enhanced: Your business systems and processes will be consistent all throughout.
All of these things allow you to remain competitive and within industry standards.
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