When you unleash the power of a telecom user guide, you can do a lot of things including –
Gain access to your company’s knowledgebase fast and easy. This will further provide you with the benefit of resolving issues and customer concerns fast. The principle behind the telecom user guide is that it automatically pulls out only relevant information associated to the customer’s complaint or issues. Therefore, the agents don’t have to manually search your database for related information just to resolve the customer’s problem.
Provide consistency to your company’s systems and processes. Regardless whether one of your senior staff leaves the company for whatever reason, the company’s systems and processes remain the same because the telecom user guide is left within the company. There is no need for you to be too concerned about consistency if you have the application in place.
Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self-service.
Improve the rate of first call resolution. Since the telecom user guide allows you to automatically pull information from the knowledgebase, it will not only make the resolution process faster but also improve the rate of first call resolution. This means customers don’t have to call your company again because their problem has not been resolved.
Yonyx has provided the market with an ingenious technology that allows call center businesses to grow more and become more efficient in what they do.
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