Yonyx has been chosen as a category leader for decision support software in GetApp’s latest Category Leader report for 2023. Decision Support software facilitates the decision-making process by helping to prioritize objectives, evaluate alternatives and simulate results.
Yonyx interactive decision tree platform enables subject matter experts at large Enterprise organizations to create decision trees. Customer service, Inside sales, and Technical support teams use such decision trees to follow consistent business processes.
Troubleshooting decision tree examples are found in multiple industries. These range from manufactured goods, Telecom, Retail, Information Technology, Engineering, and Science & Technology. Call centers also use decision trees for lead generation and qualification across many industry verticals. These range from Insurance, Mortgage, Education, Home Improvement, and Real Estate to Automotive Insurance.
Decision-making software, also known as decision support software, aids in the facilitation of effective decision-making processes. When a call center agent is troubleshooting a technical issue, they make decisions at every step of the way. An interactive decision tree is very helpful in following alone pre-determined steps of troubleshooting, by asking the customer a question at each step and branching off in a given direction based on the customer’s response. Users also have the ability to input relevant data at each step in the decision tree, which assists them in making decisions about the next step. Decision support software like interactive decision trees is also very helpful for inside sales teams interacting with customers to either close a sale or qualify the lead.
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