2 Major Things Customers Want from Customer Support

by | Aug 23, 2013 | Customer Support

Generally, there are two major things that customers want when they contact customer support namely – convenience and expertise. With the advancement of technology, they know that it is not hard to do these things anymore.

Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent.

Convenience

In recent years, the lifestyles of people have radically changed because of technology. A lot of people are now working from home through the Internet, which has enabled 24-hour industry. Today, customers would be able to make their research about products or services in order to assist them in making purchasing decisions. The easiest way for them to do this is through your customer support. Whether it is via automated support or social CRM, it should provide them adequate information about your product or service. Furthermore, if they already wanted to make a purchase, they would want to be able to do transactions either through the web or through their phones.

Expertise

When customers contact you for support, it usually means they needed to confirm something that they know already, make clarifications on what they have researched so far or they simply just want more information. Your customer support team must have a level of expertise that goes beyond what “tech-savvy customers” know. Your customers expect you to be experts in your chosen field – and nothing less.

[button_box header=”” buttontext=”Sign Up for 30-day Free Trial” link=”https://corp.yonyx.com/sign-up”][/button_box]

Improve Customer Service using Decision Trees

Related Posts
Lines of Business in Yonyx

Lines of Business in Yonyx

A Yonyx Customer is assigned a distinct subdomain, such as https://customer.yonyx.com/. Every decision tree created by any Author has a URL that begins with this specific subdomain. Each customer subdomain can have multiple lines of business (LOBs)...

read more

Search across a Decision Tree

Authors create decision trees for self service, cold calling scripts for sales teams, or for call center automation using the Yonyx platform. As the trees get more complex, authors want to be able to search across a decision tree. Growing need for...

read more

Adding Yes No Buttons to a Yonyx Decision Tree

Yonyx helps automate call center tasks by streamlining business processes through interactive decision tree solutions. Subject matter experts use Yonyx Platform to create decision trees. Yes No Buttons, help agents choose the correct pathway for...

read more

Sign up for a free trial today!