Customer support should have one basic attribute – consistency. The same is true when you’re looking at it as running an entire business. Even if you combine various channels like automated support and social CRM, positive customer experience is only achieved when you deliver it consistently.
Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent.
Many business leaders forget that their top priority is delivering consistent customer support. Customers need to know that they will get the same level of experience each time they contact you for issues, when they make purchases or when they have questions they needed answered.
Consistency in customer support doesn’t just mean when customers call you – it must also be the same when they keep in touch with you through other channels like social media, automated support and other channels available today. You should not confuse it with giving solutions or answers because what customers needed from you is the way you treat them no matter how big or small their issues are.
Customers will appreciate you for valuing their presence in your company. This makes them feel important and not just used as a means to generate revenue. Delivering consistent customer support makes you reliable and trustworthy because customers know you will deliver what you promised.
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