How to create better customer experience

Cultivating a better customer experience, from what you have is one of the best things you can do to give new life to your business. While some “backward” businesses are fixated on the old ways of the telephone, sending automated scripts to customers and delayed responses to emails, your business can breathe some fresh air to its customer experience.

Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent.

Use social CRM

The rise in social media has provided businesses with a new platform to serve customers better with social CRM. Live chats with your customers on social media can help you solve their problems in an easy, yet effective manner. Moreover, timely responding to customer posts and inquiries shows them a social element of your brand which will improve their experience.

Learn to multi-task

The core element in customer experience management is being exceptional in everything. You must be good at all you do with your customers; social CRM, self-service on your website to telephone care. The most effective way to multi task is to use technology at the crucial stages. Technology can also help you examine your status and refine your responses.

Self service optimization cultivates great customer experiences by cutting down the costs of hiring extra, poorly trained support staff and dropped calls. Take your customer experience to the next level by publishing Yonices your customers will love.

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Create interactive decision trees for customer service management, cold call scripts or self-service. Improve sales performance metrics and customer delight across your call centers.

Interactive Decision Tree