How to Guarantee Satisfaction through Customer Support

Three of the most important attitudes of customer support representatives include – helpful, courteous and friendly. However, the greatest skill one should have in order to guarantee satisfaction is listening skills. An excellent customer support representative is one that knows how to engage customers.

Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent.

What do customers want from you?

  • Respect
  • Care
  • Protection of their dignity

As a customer support representative, you need to hone your engagement skills and develop positive attitudes that customers will find appealing. There are two ways that you can deal with people namely – selfish approach and customer-focused approach.

The selfish approach is obviously a wrong way to deal with customers or people in general. You focus on what makes you happy and you don’t care about how your actions affect people. The customer-focused approach is a better way to guarantee satisfaction from customers. Once your business is dedicated to pleasing customers, you will achieve all your goals. Help people achieve what they needed and you will achieve yours.

This means to say that before your business can flourish you must help others get what they needed first. When customers find your business appealing – not only your products or services but the way you handle customer support, they may become loyal customers and most probably market your brand to their family, friends and relatives – for free!

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Create interactive decision trees for customer service management, cold call scripts or self-service. Improve sales performance metrics and customer delight across your call centers.

Interactive Decision Tree