Top reasons why a visual knowledge base is the way to go

Using a visual knowledge base has numerous benefits for businesses. Unfortunately, most businesses bombard their customers with a lot of text on their websites, yet a visual knowledge base is what customers want.

Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self service.

If you’re among this group, here are three reasons why you must think otherwise.

First, most humans are visual beings. In fact, the human brain is created to process visual things through reading, studying, etc. More so, the trend in social CRM right now is visual. Your business should take its part in this trend.

In addition, a visual knowledge base is faster to interpret. Going visual is the only way you’ll l being able to capture the attention of the modern customer. Considering that visuals are interpreted much faster, they’re the most effective ways to communicate with these customers.

A visual knowledge base is also essential for your business because it’s easier to identify and differentiate yourself from the competition. However, success is only possible when your visual knowledge base is properly designed and customer centric.

A jumbled website or poorly aligned visual knowledge base is bad for your business. It can worse, mislead your customers or send the wrong brand message. By using Yonyx, your business can improve how it serves its visual knowledge base for maximum results.

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Create interactive decision trees for customer service management, cold call scripts or self-service. Improve sales performance metrics and customer delight across your call centers.

Interactive Decision Tree