How to Reduce Workforce in Customer Support

by | Sep 28, 2013 | Customer Support, Troubleshooting

Many companies are struggling to answer the most fundamental question – how to make sure you’re providing great customer experience? Is it in marketing or is it in as simple as customer support?

Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent.

Customer support, when viewed traditionally, will involve human interactions. The customers call representatives whether to complain or ask for assistance and this entails workforce. Imagine you have in-house customer support with a hundred of people working and about three hundred customers with almost the same complaint, issue or problem.

Do you cater to each one of them making your representatives work double time? Do you know that customers hate waiting? So, how are you going to reduce the workforce and yet cater to customers 24/7? The answer lies in “customer self-service.” It sounds fancy but it works as simple as a few push of the right buttons.

The platform in customer self-service is like a branching tree of troubleshooting guides. Customers will be asked questions pertaining to their situation and they will select the most appropriate answers. Their selection will lead them to images, videos or texts that will direct what they should do.

A simple platform like this can significantly reduce the workforce involved in customer support. This frees your customer representatives to cater to problems that have escalated. Now, calling customer service becomes the final option.

[button_box header=”” buttontext=”Sign Up for a Free-For-Life Account” link=”https://corp.yonyx.com/sign-up”][/button_box]

Improve Customer Service using Decision Trees

Related Posts
Lines of Business in Yonyx

Lines of Business in Yonyx

A Yonyx Customer is assigned a distinct subdomain, such as https://customer.yonyx.com/. Every decision tree created by any Author has a URL that begins with this specific subdomain. Each customer subdomain can have multiple lines of business (LOBs)...

read more

Search across a Decision Tree

Authors create decision trees for self service, cold calling scripts for sales teams, or for call center automation using the Yonyx platform. As the trees get more complex, authors want to be able to search across a decision tree. Growing need for...

read more

Adding Yes No Buttons to a Yonyx Decision Tree

Yonyx helps automate call center tasks by streamlining business processes through interactive decision tree solutions. Subject matter experts use Yonyx Platform to create decision trees. Yes No Buttons, help agents choose the correct pathway for...

read more

Sign up for a free trial today!