Provide Customers Access to Knowledge with an Interactive Software FAQ

Customer satisfaction is major contributor to driving customer retention and brand loyalty. For the software industry, customer satisfaction extends to the level of customer support received and quality of knowledgebase – not just functional software.

When customers are able to use your product to the fullest and utilize advanced features, it’s easy to understand how customer satisfaction would naturally follow. An interactive software FAQ is one of the most direct ways to provide support and improve customer satisfaction.

Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.

Why offer an interactive software manual? Read on.
Why offer an interactive software manual? Read on.

Don’t Underestimate Your Customers

Customers prefer self service because if they have the proper knowledge and tools, they are able to resolve any issue on their own. Furthermore, they can dive into a product and learn from the interactive software FAQ to set up advanced functions. When customers get more out of your product, they are more satisfied.

Rise Above Competitors

In the global digital marketplace, many companies offer a similar product to conduct the same functions. If you want your company to stand apart from the rest, provide superior customer support through an interactive software FAQ.

Cover all related topics and likely devices that will be used in combination with your product in your interactive software FAQ. Your company will become the authority for all things software related and you’ll see an increase in customer retention.

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Create interactive decision trees for customer service management, cold call scripts or self-service. Improve sales performance metrics and customer delight across your call centers.

Interactive Decision Tree