Offering a variety of options for creative customer support is a great way to cover every possible type of customer interaction. One customer support tool that must be included in any customer support plan is a decision tree driven software manual.
If you take the time to put together an effective decision tree driven software manual, you might be surprised at the strong preference customers ultimately show for it.
Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.
With the growing trend of customer self service, customers would prefer to turn to a decision tree driven software manual to resolve installation and troubleshooting issues on their own. Let’s look at how an interactive manual can help with both installation and troubleshooting:
Walk Customers Through Installation
When customers have trouble with the initial installation of your software, they often give up and never use your product. Avoid this scenario by guiding customers through the installation process with the help of a decision tree driven software manual.
Provide a Visual Workflow of Troubleshooting
Depending on the familiarity a customer has with computers and software, the idea of troubleshooting even a simple problem seems like a daunting task. A decision tree driven software manual provides a visual workflow to resolve the issue for the customer and get them back on track.
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