Recognizing the Power of Social CRM in Collecting Actionable Insights

by | Jan 21, 2014 | CRM, Customer Support

Do you recognize the power of social CRM in bringing you a step closer to success? If you still don’t, you should – because it’s one of the best tools that evolved in the market today.

What are the abilities and power of social CRM?

1. Collect ideas and useful content from conversations and converting it into appropriate messages. This allows humanization of the organization so customers can consider you their ally – a trusted and credible equal.

Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent.

2. Create opportunities for customers to collaborate with you by sharing their experiences. This means that you are placing the customers at the very heart of your business operations and processes.

3. Build deep customer relationships from their experiences. During customer interaction, you can develop relationships if it is personalized and meaningful.

The power of social CRM goes beyond just collecting data. It collects data especially those that are actionable and then convert it into useful processes that do not only let you develop relationship but also build long-term loyalty and trust from your customers.

Social CRM gets you on the edge and it becomes your market intelligence – one that stands out to assist your company in determining potential leads and reducing the financial burden since customers can gain access to useful information through social media communities.

[button_box header=”” buttontext=”Sign Up for a Free-For-Life Account” link=””][/button_box]

Improve Customer Service using Decision Trees

Related Posts
Lines of Business in Yonyx

Lines of Business in Yonyx

A Yonyx Customer is assigned a distinct subdomain, such as Every decision tree created by any Author has a URL that begins with this specific subdomain. Each customer subdomain can have multiple lines of business (LOBs)...

read more

Search across a Decision Tree

Authors create decision trees for self service, cold calling scripts for sales teams, or for call center automation using the Yonyx platform. As the trees get more complex, authors want to be able to search across a decision tree. Growing need for...

read more

Adding Yes No Buttons to a Yonyx Decision Tree

Yonyx helps automate call center tasks by streamlining business processes through interactive decision tree solutions. Subject matter experts use Yonyx Platform to create decision trees. Yes No Buttons, help agents choose the correct pathway for...

read more

Sign up for a free trial today!