Three Best Ways To Create An Effective User Manual For Your Customers

Make a good user manual for customers.
Make a good user manual for customers.

A user manual is everything in a telecom business. Yet, many telecom companies struggle coming up with an effective user manual for their customers.

Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.

When creating a good user manual develop a profile of your user by creating a written profile or by taking time to make reasonable assumptions about your users characteristics. Write to your user’s needs in a way they can understand by organizing the texts. Ensure your user manual has solutions to a problem as it will be useful when marketing products.

A good user manual should also have an appropriate cover and title pages. References should be placed in the preface if it is related to a document. A table of content should also be included if the manual is more than ten pages. Instructions and reference materials should be put in the body of the manual as it will help the user find the information he or she is looking for faster. Use of graphics in user manuals illustrates certain points better than texts especially in complex procedures where visual confirmation is required.

Chose readable fonts when creating a user manual it will help you achieve your goals. The layout should also be perfect. Bounding user manuals with more than four pages makes it looks great. Create a template document for your manual.

With Yonyx, your business can achieve greater customer satisfaction. Learn more about what we can do for you today.

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