Each customer is unique in terms of tastes and preference. But, most – if not all, want five things from companies that ensures a positive customer experience.
What are five essential things that create a positive experience?
Respect: All people, in general, want respect. Running a business is not just kiss and tell. You must truly respect customers, which involves integrity and honesty. Only make claims and promises that you can deliver.
Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent.
Commitment: If you are committed to provide excellent service, customers will appreciate you more. Commitment means you will deliver what you claimed you will and take responsibility for any issues or problems that may arise in the process.
Trust: Companies try to get customers to trust them yet they don’t make an effort to trust their customers. Do you have to trust your customers? Yes, you do – because trust should be a mutual feeling in all relationships whether customer to company relationship or otherwise.
Convenience: Customers want convenience when they deal with your company. They look up to you to solve their problems – not add to their concerns. A positive customer experience almost always result from easy and convenient transaction.
Passion: Are you passionate about what you’re doing? How about the rest of your employees? You need to love what you’re doing before it can radiate to other people.
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