People are transparent when it comes to feeling and we all hate to wait. It doesn’t matter whether it is on the phone or waiting for our turn in line. This is especially when we have to wait for the next available representative to cater to our needs. A computer troubleshooting handbook is one of the ways to lessen the waiting time.
Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self-service.
A computer troubleshooting handbook creates self-service encounters for your customers. While it is important to emphasize that human, personal touch, it is also important that we don’t ignore the fact that many customers like to be independent and self-sufficient.
More often than not, customers don’t like to call customer support especially the fact that the conversation may be recorded for documentation purposes. They want to keep in touch with you through the channels that they prefer and a computer troubleshooting handbook may just be what you need.
Creating a self-service encounter for your customers allow you to offer solutions to simple problems without the need to call support lines and wait for your staff to attend to their needs. Technology has offered companies various means to create opportunities for customer self-service. It is important that you take advantage of the available resources.
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