IT companies often do not provide a level of support that satisfies demanding customers. To meet the expectations of a diverse customer base, opt for a helpdesk integrated IT installation guide because it blends a helpdesk and automated support into one tool.
Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.
Benefits of Customer Self Service
More and more businesses are choosing to offer a helpdesk integrated IT installation guide because of the ability for customer self service. There is a growing trend of automated support because customers want to handle issues on their own.
When you offer a helpdesk integrated IT installation guide, you give your customers to first try to resolve the issue on their own. Only if they are unable to do so by themselves will they turn to the helpdesk that is integrated with the guide.
Benefits of a Helpdesk
Not all customers are going to want to hop online and try to work through the installation issue with a customer self service tool. That’s the beauty of a helpdesk integrated IT installation guide. For those customers who would much rather connect with a customer support agent, they can do so right from the installation guide.
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